Hours, location & eligibility

  • Rate/Basis: This is a freelance/self-employed basis at £15 per hour.  UK citizens only.

  • Hours:  Working hours will be an average of 15 hours a week.  There is potential for this to be 22.5 hours + per week with the additional marketing element.

    The ideal candidate will be open to flexing hours to take on more during peak summer periods, and less in quieter months.  They must be available to work in the week leading up to our Summer Gathering (June 1st -8th 2025).

  • Location:  Remote working basis. Working location is flexible, though core base should be the UK and proximity to Kendal (Cumbria) would be beneficial to support trip operations and co-working on an ad hoc basis. . Remote working outside of the UK for some periods of the year is generally fine subject to a bit of planning around our event needs.

  • Working hours: Working hours are flexible, and we would work with the candidate to set out a working pattern that works for both sides.  Flexibility to adapt this pattern during peak periods is needed, and we aim to offer as much flexibility as possible in return to adapt to your lifestyle.  Hours should generally be able to be spread over 4-5 days across the week to keep up with our inbox and customer queries. This could be just a quick 30 min check on some days, and more consolidated hours on others.

  • Start date: Early to Mid April

Key responsibilities

Guest Support (40%)

  • Manage our inbox in a timely manner

  • Effectively responding to guest queries about trips, events and travel plans

  • Helping riders to choose the right trip for them and their experience level

  • Processing refunds, trip transfers and adjustments through our booking and payment systems (WeTravel and Ticket Tailor)

  • Managing all communications with guests through trip booking, pre-trip and post trip, to make sure they have timely info, and feedback opportunities

Trip Planning Support (40%)

  • Manage our annual trip plan in our project management system (Asana), adding new trips and related tasks needed from trip launch to trip running. 

  • Own the “doing” of most of these tasks including for example:

    • Adding trips and events to our website, booking systems, Facebook, and to other channels such as bikepacking.com

    • Capture and convert key trip info into great customer Trip Guides and FAQs for our website.

    • Ensuring trip payments & key participant info is captured on time and that our Trip Leaders have all relevant info handed over in advance of trip

    • Create key event admin docs 

  • Support researching and booking elements of our trips and events. E.g. hotels, transport options, speakers and vendors

  • Help fill our trips by managing our waitlists, leads and proactive email follow ups

General administration and process management (10%)

  • Support wider organisational processes such as our Trip Operations Guides, accounting processes, permit applications

Community & Marketing Support (10%)

  • Support our marketing and social media plan and execution

    • Support creation of impactful newsletters through Squarespace, using our templates

    • Support creation of social media posts, stories and other content

Additional potential Marketing responsibilities for right candidate

Ideally, the right candidate could also take on additional marketing/social media responsibilities and hours (additional 7.5 hrs+ per week) subject to skills, experience, and capacity.

Skill Requirements

Essential

  • Great organisational, prioritisation, and time management skills

  • Excellent written communication skills

  • High attention to detail, both written and visual

  • Technologically savvy.  Able to quickly pick up new tools and processes you’re not already familiar with e.g. Canva, Squarespace, Asana, ticketing systems

  • Comfortable with changing priorities and able to adapt quickly

  • Thrives in a flexible and remote working environment

Highly Desirable

  • Experience of being part of Sisters in the Wild events or trips as a guest or helper

  • Experience with Squarespace/Canva/newsletter management systems

  • Experience in customer facing positons

Desirable

  • Experience of organising/administration in the travel/adventure industry

  • Graphic design and/or social media skills would be a plus and open up potential for additional work

About You

  • Self-motivated and can work autonomously, but equally comfortable asking for help when you need it

  • You’re adaptable, and love that working for a very small organisation can means that no two days are the same!

  • You’re genuinely enthusiastic about Sisters in the Wild and what we do

  • Proactive and love solving problems

  • Passionate about helping our guests have an exceptional experience at every interaction with us: before, during and after trips

Guest & Trip Support Assistant

+ potential marketing & social media management.

60 - 100 hours per month (approx 2 - 3 days per week)

CLOSING DATE: 21st March

We are inviting applications to join the Sisters in the Wild team on a freelance basis to support our community and their riding adventures through our busy 2025 season and beyond.

This will be a role of many hats and the day-to-day will change over the course of our season.  You’ll spend a good chunk of time communicating with our current and potential riders over email and messenger apps, creating great detailed pre-trip documentation that helps people get prepared and excited for their trips, and getting our guide and supplier team equipped with all the info they need to run a great trip

At other times, you might be helping us research and book trip accommodations, sort out trip and event logistics, or scope out great new locations and people to work with.

Whilst at its core this is an admin support role, once bedded in we hope there’ll be opportunities to take on extra elements of our trip organisation, improve our organisation’s processes, and support our community work. We’ll work with you to find out what makes you tick, what other skills and experiences you bring, and where you see opportunities to help make Sisters in the Wild a better experience for our team and for our riders.

There’s also potential for this role to be widened in scope and hours to also involve social media and marketing management for those with the right experience.

We’re seeking someone who aligns with our values and what’s important to us, and also helps us challenge them!

To apply, please complete the application form linked below. Unfortunately due to capacity, we may not be able to reply to all general emails about the role.